Returns Policy

Return Window

Most items can be returned within 30 days of delivery for a full refund. The return window may vary by seller and product category. Check the individual listing for specific return policies.

Eligible Returns

Items are eligible for return if:

• Item doesn't match the listing description
• Item is damaged or defective upon arrival
• Wrong item was sent
• Item is missing parts or accessories
• Item doesn't work as described

Non-Returnable Items

The following items cannot be returned:

• Digital content (movies, games, downloads) after access
• Personalized or custom-made items
• Perishable goods
• Intimate items (underwear, swimwear) if opened
• Items marked as "No Returns" in the listing

Return Conditions

To be eligible for a return, items must:

• Be in the same condition as received
• Include original packaging and tags
• Have all accessories and manuals
• Not show signs of use or wear (unless defective)

How to Initiate a Return

1. Log in to your buyer dashboard
2. Go to "My Orders" and find the item
3. Click "Request Return"
4. Select return reason and provide details
5. Wait for seller approval
6. Ship the item back using provided instructions
7. Track return shipment
8. Receive refund after seller confirms receipt

Return Shipping Costs

Return shipping is handled as follows:

• Seller's fault: Seller pays return shipping (wrong item, damaged, not as described)
• Buyer's change of mind: Buyer pays return shipping
• Some sellers offer free returns - check the listing

Refund Processing

Once your return is received and inspected:

• Seller has 2 business days to inspect the return
• If approved, refund is issued to your original payment method
• Refunds typically appear within 3-5 business days
• You'll receive email confirmation when refund is processed
• Original shipping costs are non-refundable unless item was defective

Partial Refunds

Partial refunds may be granted if:

• Item shows signs of use
• Missing original packaging or accessories
• Returned after the return window
• Damaged due to buyer handling

Disputes

If you and the seller cannot agree on a return:

• Contact eBidMart support through Help & Contact
• Provide order details and evidence (photos, messages)
• Our team will review and mediate the dispute
• Decision is final and binding

JML Collection Returns

JML Collection items have a 10-day return window. Some handcrafted items may be marked as no returns. Always check the specific listing for JML return policies.

Questions?

For return questions or assistance, visit our Help & Contact page or message the seller directly.