Refund Policy

Refund Eligibility

You are entitled to a full refund if:

• Item was not delivered within the estimated timeframe
• Item doesn't match the listing description
• Item is damaged or defective upon arrival
• Wrong item was sent by the seller
• Order was canceled before shipping

Refund Methods

Refunds are processed to your original payment method:

• PayPal payments: Refunded to your PayPal account
• Credit/Debit cards: Refunded to the original card
• Processing time: 3-5 business days after approval
• You'll receive email confirmation when refund is initiated

Full vs Partial Refunds

Non-Refundable Fees

The following are non-refundable:

• Seller listing fees ($0.20 per listing)
• Seller commission fees (15% on completed sales)
• Advertising fees ($5 or $25 ads)
• Original shipping costs (unless seller error)
• Return shipping costs (unless seller error)

Refund Timeline

Standard refund processing:

1. Return request submitted by buyer
2. Seller approves return (within 2 business days)
3. Buyer ships item back with tracking
4. Seller receives and inspects return (2 business days)
5. Seller approves refund
6. eBidMart processes refund (1 business day)
7. Payment provider processes refund (3-5 business days)
8. Total time: 7-14 business days from return approval

Auction Refunds

Auction purchases follow the same refund policy as fixed-price items. Winning bidders cannot receive refunds for buyer's remorse - bids are binding commitments.

Best Offer Refunds

Accepted offers are treated as completed sales and follow standard refund policies. Once you accept an offer, the purchase is binding.

Digital Content Refunds

Refunds for digital content (movies, games):

• Available within 24 hours of purchase if content not accessed
• Not available after download or streaming begins
• Technical issues may warrant exception - contact support
• Free content is not eligible for refunds

JML Collection Refunds

JML Collection items follow special refund terms:

• Payment held in escrow until delivery confirmed
• Released to JML 2 days after delivery
• 10-day refund window from delivery
• Some custom items marked "no returns"

Damaged Items

If you receive a damaged item:

1. Take photos of damage and packaging
2. Report within 48 hours of delivery
3. Do not discard packaging until resolved
4. Full refund provided without return required (in most cases)

Delayed Refunds

If you haven't received your refund after the expected timeframe:

• Check your PayPal account or bank statement
• Contact your payment provider - processing can take time
• Contact eBidMart support if still not received after 14 days

Refund Disputes

If a seller refuses a valid refund request:

• Escalate through buyer dashboard
• Provide evidence (photos, messages, tracking)
• eBidMart support will review within 2 business days
• Decision is binding on both parties

Questions?

For refund questions or to check refund status, visit Help & Contact or check your buyer dashboard.